You may return new, unopened items within 30 days of delivery for a full refund (receipt required).
Most refunds are processed within 4 weeks. This includes:
Log into your store profile and click “Return Items?” next to the order.
A store profile is automatically created at checkout.
You can also access your profile via your order confirmation email.
Most orders are shipped within 1 or 2 days. Shipment notifications and tracking numbers are normally sent within 24 hours of shipment. If you do not receive any kind of shipment notification within 4 days, please use this form for inquiries you may have.
This store readily ships to the USA continental 48 states. If you wish to ship elsewhere, please call us at 512-225-0923 for special shipping arrangements. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Phone numbers are necessary so that we may make contact if there is an issue with the order or delivery.
When you place an order, we may estimate shipping and delivery dates based on the availability of your items and the shipping options available. Shipping date estimates may appear on the shipping quotes page.
Post office boxes (PO BOX) are not eligible for any type of shipping that we offer.
The government of California demands a surcharge for all in-bound, out-bound and intra-state freight deliveries. This is passed through to consumers. As such, all freight deliveries within California will incur an additional $12 fee.
Please note that freight rates are based on weight and size. The specifications of any such item may be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
A shipment of 10 or more boxes to one location will trigger freight (LTL) conditions; note that some items will contain more than one box (normally each fan and each pump are individually boxed).
If you foresee shipping issues, please call us at 512-225-0923 prior to completing the transaction, so that we have a chance to address the situation before collecting payment.
Will-call is available only to shipping addresses located in the Austin, Texas area. Freight items are eligible for will-call and will require an appropriately sized truck. Please call 512-225-0923 if you have questions.
If you are not in the Austin area and wish to drive over for a will-call, you may use our warehouse address (below) as the shipping address so that will-call is offered at checkout.
When the order is ready for pickup, customer service will send an email notification.
Our warehouse location is:
Flame Technologies / HydroMist
9101 Wall St.
Bldg. 4 Ste. 440
Austin, TX 78754
Pickup is available from 9:00 AM to 2:00 PM.
For your safety, please observe the signs at the warehouse that relay pickup instructions.
Products will be brought out to you. Do not enter the warehouse.
Shipping terms are subject to change without notice—final charges will be specified at checkout.
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